Terms of Service

Last Updated: 30/06/2025

Welcome to Lacey Skin! By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or purchasing our products.

Acceptance of Terms

By using or accessing the Lacey Skin website, placing an order, or using any of our services, you agree to be bound by these Terms of Service, our Privacy Policy, and any other policies incorporated by reference. If you do not agree with these terms, please do not use our website or services.

Products and Services

Lacey Skin provides a variety of skincare products and related services. All products available for purchase through our website are subject to availability and may be updated or changed at any time without notice. We reserve the right to modify, discontinue, or limit the availability of any product or service.

Account Registration

In order to place an order or access certain features of our website, you may be required to create an account. When registering an account, you agree to:

• Provide accurate, current, and complete information about yourself

• Keep your account information confidential and secure

• Notify us immediately of any unauthorised use of your account

You are responsible for maintaining the confidentiality of your account and password.

Payment Terms

All prices for products and services are listed in Australian Dollars (AUD) and are exclusive of applicable taxes, shipping, and handling fees. We accept payments through major credit cards, PayPal, and any other payment methods we make available.

By placing an order, you agree to pay the full amount for your order, including any taxes or fees associated with the purchase. All transactions are processed securely, and your payment information will be handled in accordance with our Privacy Policy.

Shipping & Delivery

We currently offer shipping only within Australia. Shipping fees and delivery times will vary based on your location and the shipping method you select at checkout.

Once your order has been shipped, you will receive an email with tracking information. We are not responsible for delays in delivery caused by third-party shipping carriers.

Returns and Refunds

We want you to love your purchase! However, as our products are personal skincare items, we are unable to accept returns or offer refunds if the product does not meet your expectations or is not the right fit for your skin.

Returns for Faulty or Damaged Products:

If you receive a faulty or damaged product, please contact us within 30 days of receiving your order. We will gladly arrange for a replacement or refund in accordance with Australian Consumer Law.

Please refer to our Return and Refund Policy for detailed instructions on how to proceed with returns for faulty items.

User Conduct

By using our website, you agree not to:

• Use our website for any illegal or unauthorised purpose

• Post any harmful, defamatory, or offensive content

• Engage in spamming, phishing, or other forms of malicious activity

• Violate any laws, rules, or regulations that apply to the use of the internet or your use of our services

We reserve the right to suspend or terminate access to our website for any user who violates these Terms of Service.

Limitation of Liability

To the fullest extent permitted by law, Lacey Skin will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. This includes, but is not limited to, damages for personal injury, loss of profits, or loss of data.

Our total liability to you for any claim related to your purchase or use of our products is limited to the amount you paid for the affected product.

Privacy Policy

Your use of our website and services is governed by our Privacy Policy, which explains how we collect, store, and use your personal information. By using our website, you consent to the collection and use of your data in accordance with our Privacy Policy.

Modifications to Terms of Service

We reserve the right to update, modify, or change these Terms of Service at any time. When we make changes, we will post the updated version on our website with the revised "Last Updated" date. It is your responsibility to review these Terms of Service periodically to stay informed of any updates. Your continued use of our website after any changes to the Terms of Service constitutes your acceptance of those changes.

Governing Law

These Terms of Service will be governed by and construed in accordance with the laws of Australia. Any legal action or dispute arising out of or relating to these terms will be subject to the exclusive jurisdiction of the courts located in Australia.

Dispute Resolution

In the event of a dispute, we encourage you to contact us directly at admin@laceyskin.com to resolve the matter. If a resolution cannot be reached, we agree to attempt mediation before pursuing any legal action.

Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Lacey Skin

Email: admin@laceyskin.com

Phone: 4234 2132

Address: 4/11 Blackwood Street, Gerringong NSW 2534

Thank you for choosing Lacey Skin! We’re excited to support your skincare journey.