Privacy Policy

Last Updated: 30/06/2025

At Lacey Skin, your privacy is very important to us. This Privacy Policy outlines how we collect, use and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website and providing us with your personal information, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We collect the following types of personal information when you visit our website or make a purchase:

• Personal Identification Information: Name, email address, phone number, shipping address, billing address

• Payment Information: Credit card details, PayPal account information (all payments are processed securely through trusted payment gateways)

• Account Information: Username, password, order history, and any other details associated with your account

• Technical Data: IP address, browser type, device information, operating system, and usage data (for improving user experience)

How We Use Your Information

We use your personal information to provide, improve, and personalise your shopping experience, including:

• Processing Orders: To fulfil your orders and manage your account.

• Customer Support: To respond to inquiries, provide customer service, and manage any issues related to your orders.

• Marketing: To send promotional emails about new products, offers, or updates. You can opt-out of these communications at any time.

• Legal Compliance: To comply with any legal obligations or requests for information from authorities.

How We Protect Your Information

We take your privacy and data security seriously. Our website is built on the Squarespace platform, which provides secure infrastructure and safeguards. Our security measures include:

• SSL Encryption: Our entire site is secured with SSL (Secure Socket Layer) encryption, which ensures any data you submit, such as contact forms or payment details, is transmitted securely.

• Secure Hosting: Your data is stored on Squarespace’s secure servers, protected by firewalls and access controls. Only authorised personnel can access this information when necessary.

• Payment Security: All transactions are processed through trusted, PCI-compliant third-party payment providers (such as Stripe or PayPal). We do not store or have access to your credit card details.

Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering orders (e.g., couriers, payment processors).

• Legal Compliance: If required by law, we may disclose your personal information to comply with legal processes, such as subpoenas or court orders.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as pixels and web beacons) to collect information about your browsing behaviour and improve your experience. These small data files are stored on your device and help us:

• Recognise your preferences and login information

• Analyse website traffic and visitor interactions

• Personalise your shopping and browsing experience

Some cookies are placed by third-party services we use, such as analytics or advertising tools. You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

Third-Party Links

Our website may contain links to other websites. These third-party sites are not under our control, and we are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct any inaccuracies in your personal information.

• Deletion: Request that we delete your personal information (subject to legal obligations).

• Opt-out: You can opt-out of receiving marketing emails at any time by following the unsubscribe link in the emails or contacting us directly.

If you would like to exercise any of these rights, please contact us at admin@laceyskin.com.

Children’s Privacy

Our products are suitable for teenagers; however, our website is not intended for use by children under the age of 13 without parental or guardian supervision. We do not knowingly collect personal information from anyone under 13. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.

International Transfers

As we are based in Australia, your personal information may be transferred to and processed in other countries where our service providers are located. By using our website and services, you consent to the transfer of your information to those countries, which may have different data protection laws than your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Lacey Skin

Email: admin@laceyskin.com

Phone: 4234 2132

Address: 4/11 Blackwood Street Gerringong NSW 2534

Thank you for trusting Lacey Skin with your personal information. We are committed to keeping your data safe and secure!